The Ministry of Human Resources and Emiratisation (MOHRE) is a significant organization in the UAE that manages labor regulations and provides its citizens and foreigners with equal employment opportunities by ensuring appropriate working conditions. Many UAE residents may find it difficult to deal with employment processes, including visa challenges, remunerations, and labor conflicts. MOHRE offers many services to address these employment challenges. This guide will take you through the procedure of asking questions to MOHRE, the kinds of problems they handle, and how you can effectively address your inquiries.
Introduction
Being a resident in the UAE, it is crucial to know where to address issues if you need assistance. MOHRE ensures that the rights of labor are observed and provides support in all employment-related matters such as contracts and dispute resolution. MOHRE is a necessary resource for any worker in the UAE when filing a complaint, asking questions about wages, or resolving a labor dispute.
This guide discusses all the details of the MOHRE enquiry process in 2026. If you experience employment issues, are unsure about your visa, or have questions regarding your salary, this article will assist you in finding the steps to follow when communicating with MOHRE.
What is MOHRE and Why is it Important?
MOHRE is the UAE government agency responsible for managing labor relations, enforcing labor laws, and protecting the rights of workers within the UAE. It aims to establish a balanced working environment between employers and employees.
Key Functions of MOHRE
- Labor Contracts: Controls and oversees labor contracts.
- Wages: Ensures timely and accurate wage payments.
- Work Permits: Manages work permits and related matters.
- Dispute Resolution: Resolves conflicts between employers and employees.
- Labor Law Enforcement: Enforces labor laws to ensure fair treatment of workers.
MOHRE also offers job placement programs, training opportunities, and addresses immigration and visa issues. It is important for all UAE residents to understand MOHRE’s role, as it directly influences their ability to work legally and resolve employment issues.
Types of Enquiries that MOHRE Handles
MOHRE processes a variety of inquiries related to different employment areas. The following are the major categories of inquiries:
Employment-related Queries
- Issues regarding employment contracts, terms, conditions, employer-employee disagreements, and labor termination.
Wages Protection System (WPS)
- Ensures that employees receive their wages on time and resolves any disputes over delayed or unpaid salaries.
Visa Issues
- MOHRE handles visa applications, renewals, cancellations, and related queries.
Grievances and Complaints
- MOHRE assists employees in making complaints about unfair treatment, breach of labor rights, failure to pay salaries, unsafe working conditions, or unlawful dismissal.
Public Services
- Job placements, career advice, and training programs to help residents improve their skills and chances of securing a job.
Process of Making an Enquiry with MOHRE
There are several ways to contact MOHRE for inquiries. The two main methods provide convenient choices based on the type of query and the preferences of the resident.
Online Methods
- MOHRE Portal: The easiest method is through their official website, where services such as complaint filing and visa status tracking are available.
- UAE Pass: Residents can use the official UAE Pass to access MOHRE services and make inquiries online.
MOHRE Mobile Application
- MOHRE has a dedicated mobile app with features like filing complaints, checking employment contract status, and querying salary payments. The app is available for both Android and iOS devices.
Phone-based Support
- For direct assistance, MOHRE provides a hotline number (80060) where residents can speak with a representative. The service is available in multiple languages.
In-person Visits
- In complex cases or those requiring written reports, visiting a MOHRE office might be necessary. Several branches throughout the UAE provide physical assistance, where residents can speak with an advisor.
Social Media and Email
- MOHRE is active on social media platforms such as Facebook and Twitter. These platforms allow residents to ask questions or request information. MOHRE also offers email support for specific inquiries.
Documents Needed for MOHRE Enquiries
When submitting an inquiry or complaint, ensure that you have the necessary documents. The required documents depend on the nature of your issue, but common documents include:
- Employment or labor contract
- Evidence of wage payments, e.g., bank statements or pay slips
- Copy of visa (labor or residency visa)
- Identification documents (passport or Emirates ID)
- Complaint form (when filing a formal complaint)
Make sure the documents are clear and legible to ensure efficient processing of your inquiry.
Problems and Solutions MOHRE Can Assist With
Here are some typical problems MOHRE helps resolve and the actions taken:
Delayed or Unpaid Salaries
- If your employer delays or fails to pay your salary, you can file a complaint through the Wages Protection System (WPS). MOHRE will investigate the issue and ensure compliance with the law.
Disputes over Employment Contracts
- If there are discrepancies or disputes regarding contract terms, MOHRE can mediate between the employee and employer, ensuring that rights are upheld.
Unfair Dismissal or Work Infractions
- If you believe you’ve been unfairly terminated or treated unfairly at work, MOHRE will offer mediation services to help resolve the dispute.
Visa-related Issues
- If there are issues with your visa processing, sponsorship, or status, MOHRE can assist in resolving these problems before they escalate.
The Role of MOHRE in Protecting Worker Rights
MOHRE plays a crucial role in protecting worker rights in the UAE by ensuring:
- Timely wage payments through the Wages Protection System.
- Legal redress for employees terminated unfairly or subjected to unsafe working conditions.
- Safeguarding expatriates’ rights, particularly concerning visa matters and employment placement.
- Career development opportunities and training programs for workers.
Tracking the Status of Your Enquiry
Once your inquiry is submitted, you can follow up on its progress. You can track the status using the MOHRE portal, mobile app, or customer support.
MOHRE usually provides an estimated resolution timeframe, and if necessary, you can escalate the matter to a superior within MOHRE.
Impact on the UAE Workforce (2026 Perspective)
In 2026, MOHRE will continue to evolve in response to changes in the workforce. MOHRE will simplify services, enhance digital offerings, and process inquiries faster. As the UAE continues to attract foreign workers, MOHRE’s services are vital to ensuring labor rights and favorable working conditions.
Important Services Provided by MOHRE to Expatriates in UAE
MOHRE offers specialized services to help expatriates navigate the UAE labor market:
- Job placement services: Connecting expatriates with employers.
- Training and upskilling programs: Enhancing employability through skill development.
- Legal security: Ensuring expatriates’ rights are protected under UAE law.
Conclusion
MOHRE is a valuable resource for UAE residents facing employment-related issues. The organization provides a wide range of services, from dispute resolution to protecting workers’ rights. Understanding how MOHRE works and utilizing its resources will help ensure your rights as an employee in the UAE.
FAQ’s
What is the turnaround time for resolving an enquiry with MOHRE?
MOHRE typically responds to most queries within 7-10 business days. However, complex issues may take longer.
Can I make an enquiry without charge?
Most inquiries are free, though there may be fees for some services like certificates and documents.
How can I track the progress of my enquiry?
You can track the status through the MOHRE portal, mobile app, or customer support.
Can expatriates file complaints with MOHRE?
Yes, expatriates can file complaints regarding labor violations, underpayment, and other employment matters.
What is the Wages Protection System (WPS)?
WPS ensures that employees receive their wages on time and that delayed or unpaid salaries are resolved.
How do I complain about unhealthy working conditions?
You can file complaints through the MOHRE portal, mobile app, or by visiting an office.
Can MOHRE help with visa status inquiries?
Yes, MOHRE handles labor and residency visa inquiries.
Can conflicts be resolved outside of court?
Yes, MOHRE offers mediation services to settle disputes without involving legal action.
How can I enquire about my employment contract?
You can make inquiries via the MOHRE website, mobile app, or customer service.
Does MOHRE provide training programs?
Yes, MOHRE offers training programs to help workers upgrade their skills and career prospects.
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